La Coudraie – Privacy Policy
Hôtel La Coudraie, an establishment of the Marne & Nature group, is operated by SAS LA COUDRAIE, a simplified joint-stock company with a share capital of €20,000, registered with the Meaux Trade and Companies Register under number 837 675 636 (SIRET 837 675 636 00018, VAT FR02837675636), whose registered office is located at 23 chemin de Quincangrogne, 77144 Montévrain, France.
SAS LA COUDRAIE is the data controller responsible for processing your personal data collected through this website, when you make a reservation and during your stay.
For any questions about your personal data or to exercise your rights:
- By email: contact@marne-nature.com;
- By post: SAS LA COUDRAIE – Données personnelles, 23 chemin de Quincangrogne, 77144 Montévrain, France;
- By telephone: +33 1 70 61 08 33.
We have not appointed a Data Protection Officer (DPO), as this is not mandatory for our activities.
What data do we collect and why?
We only collect the data necessary for each of the purposes listed below.
| Purpose | Data concerned | Legal basis | Retention period |
|---|---|---|---|
| Managing your reservation and stay | Surname, first name, email, telephone number, address, stay dates, number of guests, room, special requests, booking reference | Performance of a contract | 3 years after your last stay; invoices: 10 years (accounting obligation) |
| Processing payments and guaranteeing your reservation | Bank card details (processed by our payment service providers) | Performance of a contract | Until the end of your stay and payment settlement; the card security code is never stored |
| Individual police registration form (foreign nationals) | Surname, first name, date and place of birth, nationality, usual place of residence | Legal obligation (French Code on the Entry and Residence of Foreign Nationals) | 6 months |
| Tourist tax | Number of nights and guests, reason for exemption where applicable | Legal obligation | 3 years |
| Responding to your enquiries (form, email, telephone, chatbot) | Name, email, telephone number, message content | Legitimate interest in responding to your enquiries | 3 years after the last contact |
| Gift vouchers | Identity and contact details of the purchaser and beneficiary, amount | Performance of a contract | Validity period of the voucher, then 3 years |
| Table reservations at La Table de La Coudraie restaurant | Surname, first name, telephone number, email, date and time, number of guests, occasion, comments; where applicable, reported allergies or dietary requirements (health data used solely to adapt your meal) | Performance of a contract; for allergies, your explicit consent | 3 years after your last reservation; allergy information deleted after the meal |
| Newsletter and offers | Email, first name | Consent; for existing customers, legitimate interest in sending similar offers (you may object at any time) | Until you unsubscribe, or after 3 years without interaction |
| Wi-Fi access | Connection data (device identifier, connection times) | Legal obligation to retain connection data | 1 year |
| Website audience measurement and advertising | See Cookies section | Consent | See Cookies section |
We do not make any automated decisions that produce legal effects concerning you.
Who receives your data?
Your data may be accessed by authorised hotel staff, within the scope of their duties. Your data is also processed by our service providers, who act on our instructions and are bound by contracts compliant with Article 28 of the GDPR.
| Service provider | Role |
|---|---|
| MisterBooking | Hotel management software (reservations, guest records, payments) |
| D-EDGE | Website online booking engine |
| Zenchef | Restaurant reservations and gift voucher sales |
| Quinta | Chatbot and guest messaging |
| Experience CRM | Sending promotional communications |
| Worldline – Payment service providers | Card payments and guarantees |
| OVH | Website hosting |
| Google (Google Tag Manager, Google Analytics, Google Ads) | Tag management, audience measurement and targeted advertising, subject to your consent |
| Meta (Facebook, Instagram) | Advertising measurement and targeting on social media (Meta Pixel), subject to your consent |
| Axeptio | Cookie banner management and proof of your consent |
If you book through a platform (Booking.com, Expedia, etc.), that platform collects your data as a separate data controller and shares with us the information necessary for your stay.
For restaurant table reservations made through Zenchef, Zenchef may act as a joint controller for certain processing activities, as described in its own privacy policy (contact: privacy@zenchef.com).
Your data may also be disclosed to the authorities (police, gendarmerie, tax authorities) where required by law. Your data is never sold.
Transfers outside the European Union
We give preference to service providers that host your data within the European Union:
- MisterBooking (hotel management software): data hosted within the European Union (in France, according to the provider);
- D-EDGE (online booking): data generally processed within the European Union;
- Quinta (chatbot): hosted on Microsoft Azure in the Netherlands;
- Zenchef (gift vouchers, table reservations): data primarily processed within the European Union.
However, some service providers, or their own subprocessors, may transfer data outside the European Union, particularly to the United States. This applies to Google (audience measurement and advertising), Meta (advertising on Facebook and Instagram), and certain subprocessors of Quinta, D-EDGE and Zenchef.
These transfers are governed by the European Commission’s adequacy decision (EU-US Data Privacy Framework) where the recipient participates in that framework, or otherwise by the European Commission’s Standard Contractual Clauses.
You can obtain information about these safeguards by writing to us at the address provided above.
Cookies and tracking technologies
A cookie is a small file placed on your device when you visit a website. During your first visit, a consent banner managed by our service provider Axeptio allows you to accept, refuse or select non-essential cookies. Refusing cookies is as easy as accepting them and does not prevent you from using the website.
Axeptio records your choice (acceptance, refusal or selection by purpose) and its date so that we can demonstrate that your consent has been obtained. No tracking technologies requiring consent are placed on your device until you have made your choice.
- Strictly necessary cookies (website operation, bookings, remembering your choices): placed without consent.
- Audience measurement cookies (Google Analytics): placed only with your consent.
- Advertising and social media cookies (Meta for Facebook and Instagram, Google Ads): placed only with your consent.
Your choice is retained for 6 months. Tracking technologies requiring consent have a maximum lifespan of 13 months, and the data they collect is retained for a maximum of 25 months.
You can change your preferences at any time by clicking on the Axeptio icon displayed at the bottom of each page, or via the “Manage my cookies” link in the website footer.
Security of your data
We implement technical and organisational measures to protect your data: individual and restricted access to the hotel management software, payments processed by PCI DSS-certified service providers, and secure connections (HTTPS) on the website.
In the event of a data breach that poses a risk to you, we notify the CNIL within 72 hours and, if the risk is high, we inform you directly.
We will never ask you for your bank card details by email, SMS or messaging services. If you receive a suspicious message claiming to be from the hotel, please contact us on +33 1 70 61 08 33.
Your rights
You have the following rights regarding your personal data:
- Access: obtain a copy of your data;
- Rectification: correct inaccurate data;
- Erasure: request the deletion of your data, unless we are required to retain it to comply with a legal obligation;
- Restriction: restrict the processing of your data;
- Objection: object to processing, particularly direct marketing, at any time and without justification;
- Data portability: receive the data you have provided to us;
- Withdrawal of consent: withdraw your consent at any time, without affecting the lawfulness of previous processing;
- Instructions after death: specify how your data should be handled after your death.
To exercise these rights, please write to contact@marne-nature.com or send a letter to the postal address provided above. We will respond within one month. We may ask you to provide proof of identity if we have reasonable doubts about your identity.
Every newsletter includes an unsubscribe link.
Complaints to the CNIL
If you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (Commission nationale de l’informatique et des libertés – CNIL): www.cnil.fr, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.
Updates
This policy may be amended to reflect changes in our services or applicable regulations.
Last updated: 17 October 2026.
